10 August 2012 ~ 0 Comments

Ted Heaton III – State Farm Insurance Agent

Yeah, I’m writing a review for an insurance agent. I know, right! But if anyone deserves 20 stars, it’s this office. I will admit that I’ve shied away from big companies over the years and started to use local smaller ones. But Ted’s office is one that I always forget the “State Farm” part of it. I honestly feel like they know me there. If I call (or email, I work best by email and they do everything they can to accommodate me), they know who I am and what I have with them. I never ever EVER feel like “just a number” in their office.

The proof is in the fact that I have been with Ted since 1998 when we moved to Austin. Nearly 15 years. I’ve never really thought of changing! His office was smaller back then, but as they’ve grown, I haven’t noticed any difference in service. They just FIX it and deal with it.

Unfortunately, I’ve used them a few times, hail damage on vehicles and our roof. A roof leak. They show up. They give you a check. When there’s a bigger difference, they send you another check. End of story. Period. No fighting. No arguing. They just fix it.

That, my friends, is what an insurance company SHOULD be.

Currently, I have my homeowners, 2 vehicles, personal property (for my kid’s clarinet that we all know he’ll lose eventually LOL), business liability and professional liability plus a retirement plan with this office. I honestly haven’t even considered for a single second that I might should change. I love them too much.

Are they the cheapest in town? Probably not. I could probably save a few bucks by going elsewhere, honestly. BUT they are competitively priced and frankly, I’m willing to pay a little more for people that show up, do their jobs and are just plain good caring folks – especially when it comes to something as important as insurance.

Highly recommended to anyone in the Austin area that needs insurance of any type. You name it, they can insure it. Plus they make insurance painless.

Our mission is to become your first & best choice for insurance financial products by establishing a personal relationship with you. We strive to meet your needs with our insurance products and services will exceed your expectations with our dedication and superior customer care. We pride ourselves in being a team committed to core values of integrity and knowledge. Our ultimate goal is to help our clients take steps towards achieving a secure, financially independent future.

Rating: ★★★★★

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