15 February 2010 ~ 1 Comment


Anyone with kids knows all about Build-A-Bear. You dread it, you love it and you hope to heck that the store isn’t too busy when you get there. You go in telling your kid “one bear and one t-shirt” and come out with a bear, 2 outfits, a bear stroller and a set of pots and pans. Yeah, it really is that random and yes, it really is that addictive. A few times per year, we head to Lakeline Mall and the kids (who are now 7 and 9) get to make a new friend or buy some clothes for their existing friends or… or…

For those that don’t know how it works, you walk in, you choose your animal (which is just a shell, not stuffed yet). You can choose a sound (barking for dogs or songs or whatever) if you’d like. Then you walk over to the stuffing station where your child gets to do a little routine with a small heart and stuffs their animal (with the heart inside – it’s really cute). Then off to the bath (it’s just an air bath and brushing). Then it’s clothes, shoes, accessories, you name it.

It’s a really cute experience and the kids all love it. When someone has a birthday party there, the kids are all excited because they get yet another stuffed friend. I won’t go into how great the place is, but they are and they cater to kids, just a great experience.

But what prompted this review today was because of one small gesture. My daughter came crying hysterically to me earlier today because her reindeer wasn’t singing Jingle Bell Rock anymore. The sound thing was broken. (oh no!) I wasn’t feeling very sure that they would have that anymore (um, it’s February), but I called and yes. Yes, they did. And the nice lady that answered the phone would hold it behind the counter for me and even better, they only charge you the cost of the sound, they don’t charge you for taking it out, putting the new one in and restitching. My husband ran over there and came back with a working reindeer. And… they told him there was no charge at all.

Now, that, my friends… well… THAT is what you call customer service. Yes, the sound would have only cost us $1, but that’s not the point. I would have gladly paid $10 for it. The point is that they went that extra mile.

Build-A-Bear Workshop – you rock!

Build-A-Bear Workshop, Inc. is the leading and only global company that
offers an interactive make-your-own stuffed animal retail-entertainment
experience. Founded in 1997, the Company currently operates more
than 400 Build-A-Bear Workshop® stores worldwide, including company owned
stores in the United States, Puerto Rico, Canada, the United
Kingdom, Ireland and France, and franchise stores in Europe, Asia,
Australia and Africa. In 2007, the interactive experience was enhanced –
all the way to CyBEAR® space – with the launch of buildabearville.com®,
the company’s virtual world stuffed with fun.

Rating: ★★★★★

One Response to “Build-A-Bear”

  1. Dy 15 February 2010 at 9:47 pm Permalink

    We love B-A-B! J’s must-have-to-sleep stuffy friend came from there, so we are very familiar with the process of repairs. And about once a year I take the beloved in and have her unstuffed so I can wash her til the grey parts are white again and they unstitch, unstuff, and redo all of the above once she’s clean (with fresh stuffing! Important since J has had him since the diaper days…) for FREE. I buy something every time we do a cleaning, but I love that I don’t have to.

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